Privacy Policy

1. Introduction

Surfnetwork ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft server and related services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Username, email address, password
• Profile Information: First name, last name, bio, country, timezone
• Communication: Messages sent through our contact forms or support channels
• Payment Information: Billing details (processed securely by third-party providers)

2.2 Information We Collect Automatically

We automatically collect certain information when you use our services:

• Usage Data: Server activity, game statistics, playtime
• Technical Data: IP address, browser type, device information
• Log Data: Server logs, error reports, performance data
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our Minecraft server
• Process transactions and deliver purchased items
• Authenticate users and prevent fraud
• Provide customer support

3.2 Communication

• Send important service updates and notifications
• Respond to your inquiries and support requests
• Send promotional materials (with your consent)
• Notify you of security issues or policy changes

3.3 Analytics and Improvement

• Analyze server performance and usage patterns
• Improve our services and user experience
• Develop new features and content
• Monitor and prevent abuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services:

• Payment processors for transaction handling
• Email service providers for communications
• Analytics providers for usage statistics
• Cloud hosting providers for server infrastructure

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from law enforcement
• Court orders or subpoenas
• Legal proceedings
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

5.2 Administrative Safeguards

• Staff training on data protection
• Limited access to personal information
• Regular security assessments
• Incident response procedures

7. Cookies and Tracking

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review their privacy policies.

8.1 Third-Party Integrations

• Payment Processors: PayPal, Stripe, or other payment services
• Analytics: Google Analytics, server analytics tools
• Social Media: Discord, Twitter, YouTube integrations
• Email Services: Transactional and marketing email providers

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods are:

• Account Data: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years (legal requirement)
• Support Communications: 3 years
• Analytics Data: 2 years

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices on our services

Your continued use of our services after changes constitutes acceptance of the updated policy.